ORDERS & PAYMENTS
Why has my payment failed? There are many reasons which cause payment failure. Please make sure that your personal details and credit card information are correct and verify that everything has been entered properly. If problems persist, please contact our Customer Care team at email@example.com.
Why haven't I received an order confirmation email?
Please make sure that all data entered during the purchase are correct. If you are still experiencing issues, send an email to our Customer Care team in order to receive assistance.
Can I modify/cancel my order after I've placed it?
Yes, orders may be modified/cancelled within 2 hours after confirmation. After this time lapse, the order may be already prepared for dispatching, so it might be impossible to modify/cancel it. To modify/cancel your order, just contact our Customer Care team at firstname.lastname@example.org.