Do you accept flag returns?
All purchases are final and therefore non-returnable and non-refundable. Please understand that we cannot accept any opened, used items due to the nature of the product. In some special circumstances refunds and exchanges will be offered at our discretion. For further information please see the following paragraph.
What if I receive a faulty or incorrect item?
We currently accept returns on faulty and incorrect items. In the event you received an incorrect item, we kindly ask you not to open it and keep it sealed. If either of these two scenarios apply to you, please contact email@example.com within 2 calendar days after the delivery date providing photographic proofs showing defective/incorrect items. A free pick up service will be arranged and you will be able to apply for a full refund/exchange. For claims forwarded over 2 calendar days, we won’t be able to provide any solution or compensation.
What if I receive a damaged product?
If your package has been damaged during the shipping process we will gladly replace it for the same item you ordered. In this case, we suggest to ACCEPT WITH RESERVE or REFUSE the package upon delivery and contact us at firstname.lastname@example.org. We kindly ask you to provide some pictures to show the conditions of the package upon delivery, doing so we would be able to forward a claim to the courier.
Can I track the delivery of my order?
You'll receive a shipping confirmation email from our warehouse once your order is on its way.
Can I have my order delivered to a PO Box address?
We’re unable to deliver to PO Box addresses.
Do you ship worldwide?
We currently do not ship worldwide.
Which payment methods accepted?
We accept Visa, MasterCard, American Express, and Discover.